Context matters, especially during times of uncertainty or change. It helps people move beyond confusion and toward understanding, alignment, and trust.

Too often, leaders assume communication is complete once information has been shared. However, people also need to understand the reasoning behind decisions, the broader business environment, and how changes connect to organizational priorities and values.

I’m honored to share Cone Health’s COVID-19 leadership journey in David Grossman‘s new book, entitled The Heart Work of Modern Leadership!

Thanks, David, for inviting me and other amazing leaders to tell our stories.

My thoughts on communicating with context:

“In today’s dynamic business environment, a hallmark of effective leadership is the ability to communicate with context. Communicating with context answers questions that could stand in the way of two or more people working together to achieve shared goals.”

- Chuck Wallington, Ph.D., Executive Vice President and Chief Marketing and Communications Officer, Cone Health